WinAWin Casino Terms

Welcome to WinAWin Casino. These Terms and Conditions govern your use of our website and services. By creating an account, you agree to be bound by the rules set out below. At WinAWin, we ask that you read this document carefully before you deposit or play, as it covers eligibility, bonuses, payments, and your rights and responsibilities as a player.

About Our Operator

WinAWin Casino is owned and operated by Novatrix SRL, a company registered in Costa Rica (registration number 3-102-893958), with its registered address in Potrero Cerrado, Province of Cartago. We hold an e-gaming licence issued by the Tobique Gaming Commission, licence No. 0000002. Our casino was established and this licence governs our operations across all target markets, including Canada (excluding New Brunswick and Ontario), Australia, New Zealand, Norway, Finland, and Sweden.

Eligibility and Account Registration

To register with WinAWin Casino, you must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. We do not accept players from restricted countries, including the United States, United Kingdom, Belgium, the Netherlands, and several others listed in our full restriction policy. You may only hold one account with us, and we require that all registration details be accurate and truthful.

• We verify your identity using government-issued photo ID, proof of address, and proof of payment method
• We may request video verification or a phone call as part of our KYC process
• If we cannot reach you within two weeks of a verification request, we will lock your account and cancel any pending withdrawal
• We do not accept third-party deposits under any circumstances

Deposits and Withdrawals

Our casino accepts a wide range of payment methods, including Visa, Mastercard, Neteller, Skrill, ecoPayz, MiFinity, SticPay, MuchBetter, Interac, Interac e-Transfer, iDebit, and major cryptocurrencies such as Bitcoin, Bitcoin Cash, Ethereum, and Litecoin. All deposit methods at WinAWin are instant and free of charge. Minimum deposits start from EUR/USD 20, CAD/AUD/NZD 30, or NOK 200, depending on your currency.

We process withdrawal requests within 72 hours of approval, though the WinAWin casino withdrawal time to your account depends on the chosen method. E-wallets, Interac e-Transfer, iDebit, and cryptocurrencies are typically instant once released, while Visa and Mastercard payouts take 3-5 days and bank transfers take 5-7 days. Card withdrawals are returned to your original deposit card up to the net deposited amount, with any excess paid via an alternative method. Please note that bank transfer payouts in USD are not available.

• Minimum withdrawal is EUR 20 or its equivalent
• Daily, weekly, and monthly withdrawal limits apply and increase for VIP 3 and above
• Progressive jackpot wins are paid in full and do not count toward standard limits
• Winnings from no-deposit bonuses and free spins are capped at EUR 30, and loyalty free spins winnings are capped at EUR 50

Wagering and Withdrawal Conditions

Each deposit made with us must be wagered three times before it becomes eligible for withdrawal. We may apply additional wagering requirements to specific bonuses, as detailed in our promotions section. Game weighting rules apply: slots contribute 100% toward wagering, video poker 20%, table games, roulette and live casino 10%, and craps, casual games and lottery 5%.

WinAWin Casino Bonus Terms

At WinAWin Casino, we offer a generous welcome package of up to EUR 4,550 plus 300 free spins across four deposits, along with a dedicated live casino welcome bonus. Every WinAWin casino bonus code must be entered correctly at the time of deposit to activate the offer. Our standard wagering requirement for the welcome package is 40x within 14 days, with a maximum bet of EUR 5 while a bonus is active.

Free spins must be activated within 3 days of being credited, and both free spins and any resulting winnings remain valid for 7 days only. Please note that players from Finland are not eligible for the Welcome Package, and players from Sweden are excluded from all bonuses, promotions, the VIP program, and loyalty point exchanges. Deposits made using Neteller or Skrill do not qualify for promotional offers. We also offer a Highroller Bonus, Birthday Bonus, Live Casino Cashback, and regular tournaments and prize draws as part of our ongoing promotional calendar.

VIP and Loyalty Program

Our VIP Program consists of 7 tiers and 31 levels, rewarding you with comp points for every wager placed. You earn 1 CP per EUR 30 wagered on slots and 1 CP per EUR 150 wagered on live games, card games, and roulette. As you climb through VIP 1 to VIP 6, your cashback percentages, reload bonuses, and withdrawal limits improve, with VIP 3 and above receiving doubled withdrawal limits.

Responsible Use and Fair Play

We are committed to providing a fair and secure gaming environment. You agree not to engage in fraudulent activity, bonus abuse, or collusion while playing at our casino. We reserve the right to void winnings and close accounts found in breach of these terms. Using a VPN to bypass our geographic restrictions is strictly prohibited and may result in confiscation of winnings, as stated in our policy.

Account Inactivity

If your account remains inactive for 12 consecutive months, a dormant account fee of EUR 20 per month will be applied. We encourage you to log in periodically or contact our support team if you wish to close or reactivate your account.

Dispute Resolution and Support

Our customer support team is available 24/7 via live chat, e-mail, and our online contact form to assist with any questions about your WinAWin casino login, deposits, or withdrawals. Should a dispute arise that we cannot resolve directly, you may escalate the matter to EGIS, our independent alternative dispute resolution provider, at [email protected].

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in regulation or our services. We recommend reviewing this page periodically. Continued use of your WinAWin account after changes are published constitutes your acceptance of the revised terms. If you have any questions, our support team remains available around the clock to help.