Our WinAWin Responsible Gaming

Our Approach to Safer Play

We at WinAWin operate under a license issued by the Tobique Gaming Commission, and responsible gaming principles are embedded into everything we do, from game design to customer support. Our Win A Win platform is built around the idea that players should always feel in control of their time and money, and we never encourage chasing losses or spending beyond what you can afford. We want every visit to our site to be a positive one, and we actively monitor account activity to identify signs of risky behavior.

Our WinAWin team regularly reviews our policies to make sure they remain effective and aligned with industry best practices. We also train our support staff to recognize warning signs of problem gambling and to respond with empathy and practical guidance. Choose Win A Win and you can be confident that we take your safety as seriously as your entertainment.

Age Verification and Account Security

We only allow adults to register and play on our platform. Our WinAWin verification process requires every player to confirm their age and identity before withdrawals are processed, and we ask for a government-issued photo ID, proof of address, and proof of the payment method used. This Know Your Customer (KYC) procedure, which may include video verification or a phone call, helps us ensure that only eligible players access our games and that accounts are not used by minors or by individuals who have previously self-excluded.

If we are unable to reach a player within two weeks during the verification process, we lock the account and cancel any pending withdrawal until the required documents are provided. We at Win A Win take this step not to inconvenience our players, but to protect the integrity of our platform and the people who use it.

Tools to Help You Stay in Control

Our WinAWin platform offers several practical tools that let you set boundaries around your play. These tools are available to all registered players and can be adjusted or activated at any time by contacting our support team.

• Deposit limits: set daily, weekly, or monthly caps on how much you add to your account
• Loss limits: define the maximum amount you are willing to lose over a chosen period
• Wagering limits: restrict the total amount you can stake within a set timeframe
• Time-out periods: temporarily suspend your account for a cooling-off period, typically from 24 hours to several weeks
• Self-exclusion: close your account for an extended period, ranging from six months to a permanent exclusion
• Reality checks: receive reminders during play about how long you have been active on our site

Once a limit is set, we at WinAWin will not allow it to be increased immediately; any request to raise a limit takes effect only after a cooling-off period, giving you time to reconsider. Lowering a limit, on the other hand, takes effect right away. This approach reflects our commitment to putting your long-term wellbeing ahead of short-term convenience.

Self-Exclusion at Win A Win

If you feel that you need a break from gambling altogether, our self-exclusion program allows you to close your account completely. During this period, we will not send you any marketing communications, and your account cannot be reopened until the exclusion period has ended. If you choose permanent self-exclusion, we at WinAWin will keep your account closed indefinitely and will not reactivate it under any circumstances, even upon request.

Recognizing the Signs of Problem Gambling

We encourage every player to reflect honestly on their gaming habits. Some common signs that gambling may be becoming a problem include:

• Spending more money or time on gambling than originally planned
• Chasing losses by increasing bets or deposits
• Neglecting work, relationships, or responsibilities because of gambling
• Borrowing money or using funds meant for essential expenses to gamble
• Feeling anxious, irritable, or guilty about gambling activity
• Hiding gambling habits from family or friends

If any of these resonate with you, we urge you to use the tools available on our Win A Win platform or to reach out to one of the independent organizations listed below for confidential support.

External Support Organizations

We at WinAWin recommend seeking additional help from specialized organizations if you feel that gambling is affecting your life negatively. These independent services offer confidential advice, counseling, and support, free of charge.

• GamCare – information, support, and counseling for anyone affected by gambling harm
• BeGambleAware – advice and tools to help you gamble more safely
• Gamblers Anonymous – a peer support fellowship for people recovering from gambling problems
• Gambling Therapy – a free online support service available in multiple languages

Protecting Minors

Our Win A Win platform is intended strictly for adults who meet the legal gambling age in their jurisdiction. We strongly recommend that account holders use parental control software to prevent minors from accessing gambling websites on shared devices. Programs such as NetNanny, CyberPatrol, and similar filtering tools can help restrict access to gambling sites and ensure that children cannot view or interact with our platform.

Responsible Marketing

We at WinAWin are mindful of how we communicate our promotions. Players from Sweden are not eligible for bonuses, promotions, the VIP program, or loyalty point exchanges, and players from Finland are not eligible for our Welcome Package, in line with regional regulatory requirements. For more details on current offers, see our WinAWin bonus page. We do not target vulnerable individuals with marketing materials, and any player who has activated self-exclusion or a time-out will not receive promotional emails or notifications during that period.

Geographic and Legal Restrictions

Our WinAWin platform is only available to players in permitted markets, including Canada (excluding New Brunswick and Ontario), Australia, New Zealand, Norway, Finland, and Sweden. We do not accept players from a long list of restricted countries, and we strictly prohibit the use of VPNs or any other method to bypass geographic restrictions. Using a VPN to access our platform from a restricted territory is a violation of our terms and may result in confiscation of winnings. This policy exists to ensure that we only operate where we are legally permitted and where appropriate consumer protections are in place.

Dormant Accounts

If an account remains inactive for 12 months, we at Win A Win apply a dormant account fee of EUR 20 per month. We recommend that players who wish to take a longer break use our self-exclusion or time-out tools instead of simply leaving an account inactive, as these options provide stronger protection and do not carry additional fees.