WinAWin Privacy Policy

At WinAWin, we are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This Privacy Policy explains how we collect, use, store, and protect your information when you visit winawin.com or use our platform. By registering an account with WinAWin Casino, you agree to the practices described in this policy. We encourage you to read this document carefully before creating an account at WinAWin.

Who We Are

Our casino is operated by Novatrix SRL, a company registered in Costa Rica (registration number 3-102-893958), with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We operate under a licence issued by the Tobique Gaming Commission, E-gaming licence No. 0000002. We at WinAWin take our obligations regarding data protection seriously and have implemented appropriate technical and organizational measures to safeguard your information.

Information We Collect

When you use our services, we collect several categories of information necessary to provide you with a safe and compliant gaming experience. Our WinAWin platform gathers data at registration, during deposits and withdrawals, and throughout your gameplay.

• We collect your full name, date of birth, address, email, and phone number during registration
• We gather payment and transaction data, including deposit methods such as Visa, Mastercard, Neteller, Skrill, Interac, iDebit, and cryptocurrencies like Bitcoin and Ethereum
• We record your gaming activity, including games played, bets placed, and winnings, to manage your account and calculate Comp Points
• We collect KYC documentation, including government-issued photo ID, proof of address, and proof of payment method, as required for verification
• We track technical data such as IP address, device type, browser information, and login timestamps
• We may record communications with our customer support team, including live chat transcripts and emails

How We Use Your Information

Our Vegas Hero team — rather, our WinAWin team — uses your personal data for legitimate business and legal purposes. We process your information to verify your identity, prevent fraud, comply with anti-money laundering regulations, and ensure responsible gaming practices. Here at WinAWin, we also use your data to manage your deposits and withdrawals, calculate your VIP tier, and deliver relevant promotions such as our Welcome Package or Birthday Bonus.

• We use your data to verify your age and identity before approving withdrawals
• We use your information to process deposits and withdrawals through your chosen payment method
• We use your activity data to administer our Loyalty Program and VIP Program
• We use your contact details to send you promotional offers, unless you have opted out
• We use your data to detect and prevent fraudulent or suspicious activity, including the use of VPNs to bypass geographic restrictions

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on contractual necessity when processing data required to provide our services, such as managing your account or processing payments. We rely on legal obligation when verifying your identity for KYC and anti-money laundering compliance. Where applicable, we rely on your consent for marketing communications, and you may withdraw this consent at any time by contacting our support team.

Sharing Your Information

We do not sell your personal data to third parties. However, our WinAWin Casino platform may share your information with trusted partners who help us operate our services.

• We share data with payment processors to facilitate deposits and withdrawals
• We share information with identity verification providers to complete KYC checks
• We may disclose data to regulatory authorities, including the Tobique Gaming Commission, when legally required
• We share information with dispute resolution services, including EGIS, if a complaint is escalated
• We may share data with fraud prevention and security service providers

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and regulatory requirements. Even after you close your account, we may retain certain records, particularly those related to KYC verification and transaction history, for the period required by applicable gaming regulations. If your account remains inactive for 12 months, a dormant account fee of EUR 20 per month may apply, and we will retain relevant data in accordance with our obligations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our site, remember your preferences, and analyze site traffic. Our WinAWin platform uses both session and persistent cookies. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our website.

Your Rights

You have several rights regarding your personal data, and we are committed to respecting them. If you wish to exercise any of these rights, please contact us at [email protected].

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete data
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing activities
• You have the right to withdraw consent for marketing communications at any time
• You have the right to lodge a complaint with a relevant data protection authority

Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, loss, misuse, or alteration. Our WinAWin team uses encryption technologies, secure servers, and restricted access protocols to keep your information safe. Despite these measures, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As WinAWin serves players across multiple regions, including Canada, Australia, New Zealand, Norway, Finland, and Sweden, your data may be transferred and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place whenever we transfer your data internationally.

Restricted Jurisdictions

We do not accept players from restricted countries, including but not limited to the United States, United Kingdom, Russia, and several others listed in our Terms and Conditions. If you attempt to access our services from a restricted jurisdiction, including through the use of a VPN, we reserve the right to suspend your account and withhold winnings in accordance with our policies.

Children's Privacy

Our services are intended solely for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of WinAWin after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team via live chat, available 24/7, email us at [email protected], or use our online contact form. For unresolved disputes, you may also contact EGIS at [email protected].